What needs to be in your internal “do-not-call” policy and when must you provide it?

by CompliancePoint

William E. Raney, Partner – Copilevitz & Canter, LLC I’ve been on the frontlines of TCPA lawsuit defense and compliance for nearly 20 years. I marvel at how the statute intended to provide $500 (up to $1,500 for exceptionally bad situations) to consumers, per illegal phone call received, has morphed into a weapon misused by class action plaintiff attorneys to potentially devastate companies with multimillion dollar damages. The $500 per illegal call became thousands per call when individual plaintiffs added in additional violations, and it ultimately became millions per call when the class action bar discovered the statute.