Ken Sponsler

Ken Sponsler

Contact Center Compliance Strategies that Reduce Risk

Ken Sponsler - Recorded Session


Contact Centers transactions can present an inherent risk to companies and how these organization engage the marketplace, process data internally, and manage long-term vendor relationships and downstream liability. The prospect of compliance often seems daunting and complicated.

Every industry is continuously  navigating new threats and vulnerabilities to the safety and security of their customer’s and prospect’s  information. Its’ not a matter of if, but when your systems will be tested. Make certain your business processes, technology solutions and framework are as strong as possible. Ken Sponsler will help you understand the basics of this complicated compliance landscape.

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Data Sheet
Ken Sponsler Session Handout
Ken has amassed more than 20 years of experience in operational TCPA, TSR and State specific consumer contact consulting and expert witness work with numerous fortune 500 companies. Ken will share key aspects of his experience during this session.
compliance, Contact Center, Ken Sponsler, Session Handout
Ken has amassed more than 20 years of experience in operational TCPA, TSR and State specific consumer contact consulting and expert witness work with numerous fortune 500 companies. Ken will share key aspects of his experience during this session.
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What are the biggest direct marketing challenges and affect of those challenges?


Ken Sponsler discusses the biggest direct marketing challenges in a quickly changing landscape and how they are affecting marketers. Some of these challenges include:

  • Global Marketing
  • Mobile Phones
  • Shift to Email
  • Tightening of Regulations

Explore CompliancePoint Articles

Article
Practical Advice on Texting Consumers
Texting consumers is a very effective means to drive engagement and ultimately sales. Text messages have outpaced emails when looking at conversion and click-thru rates. In fact, 95% of texts are read in ninety seconds or less! While text messages can be a great way to engage with prospects and ...
Article, compliance, texting
Texting consumers is a very effective means to drive engagement and ultimately sales. Text messages have outpaced emails when looking at conversion and click-thru rates. In fact, 95% of texts are read in ninety seconds or less! While text messages can be a great way to engage with prospects and customers, the FCC’s Telephone Consumer Protection Act (TCPA) is a regulation you need to be mindful of. In fact, the average cost of a TCPA settlement is over $6m dollars, which doesn’t include legal fees or reputational damage.Original Post: https://www.compliancepoint.com/articles/practical-advice-on-texting-consumers/
Article
Safe Harbor Checklist
Read the Safe Harbor Checklist
compliance, Ken Sponsler, safe harbor
Read the Safe Harbor Checklist
Article
What needs to be in your internal “do-not-call” policy and when must you provide it?
William E. Raney, Partner – Copilevitz & Canter, LLC I’ve been on the frontlines of TCPA lawsuit defense and compliance for nearly 20 years. I marvel at how the statute intended to provide $500 (up to $1,500 for exceptionally bad situations) to consumers, per illegal phone call received, has ...
compliance, DNC, do not call, Ken Sponsler
William E. Raney, Partner – Copilevitz & Canter, LLC I’ve been on the frontlines of TCPA lawsuit defense and compliance for nearly 20 years. I marvel at how the statute intended to provide $500 (up to $1,500 for exceptionally bad situations) to consumers, per illegal phone call received, has morphed into a weapon misused by class action plaintiff attorneys to potentially devastate companies with multimillion dollar damages. The $500 per illegal call became thousands per call when individual plaintiffs added in additional violations, and it ultimately became millions per call when the class action bar discovered the statute.
Blog Article
Privacy: It’s a Team Sport
While the GDPR got the privacy party started, the US and other countries have kept the fun going into the wee hours. Only an ostrich can avoid hearing about privacy at this point and that is being debated over beers somewhere. In a global society, chances are your organization is subject to more ...
compliance, Ken Sponsler, Privacy
While the GDPR got the privacy party started, the US and other countries have kept the fun going into the wee hours. Only an ostrich can avoid hearing about privacy at this point and that is being debated over beers somewhere. In a global society, chances are your organization is subject to more than just one data privacy regulation and is grappling with how to implement a privacy program that will meet all of the requirements. When it comes to solving for the various obligations under privacy regulations, a cross functional team of experts is required to implement the solution. Not only should the organization have an internal task force, but various expertise is needed to solve for the larger issue of privacy: lawyers to provide legal interpretation of the regulations and opinions regarding applicability to the program; consultants to operationalize the requirements, implement the controls with the stakeholders, and translate the requirements to IT and IS teams; and technical solutions to ease the burden and staff hours needed to ultimately run the program.Original Post: https://www.compliancepoint.com/data-privacy/privacy-its-a-team-sport/
Blog Article
The Challenge of Pandemics and Information Security
The Coronavirus (COVID-19) outbreak has transformed organizations large and small in ways yet to be fully realized. It has created challenges that many have not prepared for in both government and private organizations. Beyond the huge financial burden of the economic shutdown, the impact of ...
information security, Ken Sponsler
The Coronavirus (COVID-19) outbreak has transformed organizations large and small in ways yet to be fully realized. It has created challenges that many have not prepared for in both government and private organizations. Beyond the huge financial burden of the economic shutdown, the impact of rapidly deploying and supporting an organization-wide remote workforce to the security of Information Technology is huge.Original post: https://www.compliancepoint.com/information-security/the-challenge-of-pandemics-and-information-security/
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Ken Sponsler Session Handout Ken Sponsler Session Handout

Ken has amassed more than 20 years of experience in operational TCPA, TSR and State specific consumer contact consulting and expert witness ...

Data Sheet
Data Sheet
0 Data-Sheet-Data-Sheet jplist-topic-Ken-Sponsler jplist-topic-Session-Handout jplist-topic-compliance jplist-topic-Contact-Center 0 363764 363764

Ken Sponsler Session Handout

Data Sheet

Ken has amassed more than 20 years of experience in operational TCPA, TSR and State specific consumer contact consulting and expert witness work with ...

The Challenge of Pandemics and Information.. → The Challenge of Pandemics and Information.. →

by David Greenwell

The Coronavirus (COVID-19) outbreak has transformed organizations large and small in ways yet to be fully realized. It has created ...

Blog Article
Blog Article
1 Blog-Article-Blog-Article jplist-topic-information-security jplist-topic-Ken-Sponsler 0 358434 358434 The Coronavirus (COVID-19) outbreak has transformed organizations large and small in ways yet to be fully realized. It has created challenges that many have not prepared for in both government and private organizations. Beyond the huge financial burden of the economic shutdown, the impact of rapidly deploying and supporting an organization-wide remote workforce to the security of Information Technology is huge.Original post: https://www.compliancepoint.com/information-security/the-challenge-of-pandemics-and-information-security/

The Challenge of Pandemics and Information Security

Blog Article

The Coronavirus (COVID-19) outbreak has transformed organizations large and small in ways yet to be fully realized. It has created challenges that ...

Privacy: It’s a Team Sport Privacy: It’s a Team Sport

by Matt Dumiak and Mackenzie Frerich

While the GDPR got the privacy party started, the US and other countries have kept the fun going into the wee hours. Only an ostrich can ...

Blog Article
Blog Article
2 Blog-Article-Blog-Article jplist-topic-compliance jplist-topic-Privacy jplist-topic-Ken-Sponsler 0 358433 358433 While the GDPR got the privacy party started, the US and other countries have kept the fun going into the wee hours. Only an ostrich can avoid hearing about privacy at this point and that is being debated over beers somewhere. In a global society, chances are your organization is subject to more than just one data privacy regulation and is grappling with how to implement a privacy program that will meet all of the requirements. When it comes to solving for the various obligations under privacy regulations, a cross functional team of experts is required to implement the solution. Not only should the organization have an internal task force, but various expertise is needed to solve for the larger issue of privacy: lawyers to provide legal interpretation of the regulations and opinions regarding applicability to the program; consultants to operationalize the requirements, implement the controls with the stakeholders, and translate the requirements to IT and IS teams; and technical solutions to ease the burden and staff hours needed to ultimately run the program.Original Post: https://www.compliancepoint.com/data-privacy/privacy-its-a-team-sport/

Privacy: It’s a Team Sport

Blog Article

While the GDPR got the privacy party started, the US and other countries have kept the fun going into the wee hours. Only an ostrich can avoid ...

What needs to be in your internal.. → What needs to be in your internal.. →

by CompliancePoint

William E. Raney, Partner – Copilevitz & Canter, LLC I’ve been on the frontlines of TCPA lawsuit defense and compliance for nearly 20 ...

Article
Article
3 Article-Article jplist-topic-compliance jplist-topic-DNC jplist-topic-do-not-call jplist-topic-Ken-Sponsler 0 358432 358432 William E. Raney, Partner – Copilevitz & Canter, LLC I’ve been on the frontlines of TCPA lawsuit defense and compliance for nearly 20 years. I marvel at how the statute intended to provide $500 (up to $1,500 for exceptionally bad situations) to consumers, per illegal phone call received, has morphed into a weapon misused by class action plaintiff attorneys to potentially devastate companies with multimillion dollar damages. The $500 per illegal call became thousands per call when individual plaintiffs added in additional violations, and it ultimately became millions per call when the class action bar discovered the statute.

What needs to be in your internal “do-not-call” policy and when must you provide it?

Article

William E. Raney, Partner – Copilevitz & Canter, LLC I’ve been on the frontlines of TCPA lawsuit defense and compliance for nearly 20 years. I ...

Safe Harbor Checklist Safe Harbor Checklist

by CompliancePoint

Read the Safe Harbor Checklist

Article
Article
4 Article-Article jplist-topic-safe-harbor jplist-topic-compliance jplist-topic-Ken-Sponsler 0 358431 358431 Read the Safe Harbor Checklist

Safe Harbor Checklist

Article

Read the Safe Harbor Checklist

Practical Advice on Texting Consumers Practical Advice on Texting Consumers

by CompliancePoint

Texting consumers is a very effective means to drive engagement and ultimately sales. Text messages have outpaced emails when looking at ...

Article
Article
5 Article-Article jplist-topic-Article jplist-topic-texting jplist-topic-compliance 0 358429 358429

Practical Advice on Texting Consumers

Article

Texting consumers is a very effective means to drive engagement and ultimately sales. Text messages have outpaced emails when looking at conversion ...

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