Contact Center Compliance Strategies that Reduce Risk

Ken Sponsler - Recorded Session


Contact Centers transactions can present an inherent risk to companies and how these organization engage the marketplace, process data internally, and manage long-term vendor relationships and downstream liability. The prospect of compliance often seems daunting and complicated.

Every industry is continuously  navigating new threats and vulnerabilities to the safety and security of their customer’s and prospect’s  information. Its’ not a matter of if, but when your systems will be tested. Make certain your business processes, technology solutions and framework are as strong as possible. Ken Sponsler will help you understand the basics of this complicated compliance landscape.

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Ken Sponsler Session Handout

Data Sheet

Ken has amassed more than 20 years of experience in operational TCPA, TSR and State specific consumer contact consulting and expert witness work with.. →

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What are the biggest direct marketing challenges and affect of those challenges?


Ken Sponsler discusses the biggest direct marketing challenges in a quickly changing landscape and how they are affecting marketers. Some of these challenges include:

  • Global Marketing
  • Mobile Phones
  • Shift to Email
  • Tightening of Regulations

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Ken Sponsler Session Handout Ken Sponsler Session Handout

Ken has amassed more than 20 years of experience in operational TCPA, TSR and State specific consumer contact consulting and expert witness ...

Data Sheet
Data Sheet
0 Data-Sheet-Data-Sheet jplist-topic-Ken-Sponsler jplist-topic-Session-Handout jplist-topic-compliance jplist-topic-Contact-Center 0 363764 363764

Ken Sponsler Session Handout

Data Sheet

Ken has amassed more than 20 years of experience in operational TCPA, TSR and State specific consumer contact consulting and expert witness work with ...

The Challenge of Pandemics and Information.. → The Challenge of Pandemics and Information.. →

by David Greenwell

The Coronavirus (COVID-19) outbreak has transformed organizations large and small in ways yet to be fully realized. It has created ...

Blog Article
Blog Article
1 Blog-Article-Blog-Article jplist-topic-information-security jplist-topic-Ken-Sponsler 0 358434 358434 The Coronavirus (COVID-19) outbreak has transformed organizations large and small in ways yet to be fully realized. It has created challenges that many have not prepared for in both government and private organizations. Beyond the huge financial burden of the economic shutdown, the impact of rapidly deploying and supporting an organization-wide remote workforce to the security of Information Technology is huge.Original post: https://www.compliancepoint.com/information-security/the-challenge-of-pandemics-and-information-security/

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The Coronavirus (COVID-19) outbreak has transformed organizations large and small in ways yet to be fully realized. It has created challenges that ...

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2 Blog-Article-Blog-Article jplist-topic-compliance jplist-topic-Privacy jplist-topic-Ken-Sponsler 0 358433 358433 While the GDPR got the privacy party started, the US and other countries have kept the fun going into the wee hours. Only an ostrich can avoid hearing about privacy at this point and that is being debated over beers somewhere. In a global society, chances are your organization is subject to more than just one data privacy regulation and is grappling with how to implement a privacy program that will meet all of the requirements. When it comes to solving for the various obligations under privacy regulations, a cross functional team of experts is required to implement the solution. Not only should the organization have an internal task force, but various expertise is needed to solve for the larger issue of privacy: lawyers to provide legal interpretation of the regulations and opinions regarding applicability to the program; consultants to operationalize the requirements, implement the controls with the stakeholders, and translate the requirements to IT and IS teams; and technical solutions to ease the burden and staff hours needed to ultimately run the program.Original Post: https://www.compliancepoint.com/data-privacy/privacy-its-a-team-sport/

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3 Article-Article jplist-topic-compliance jplist-topic-DNC jplist-topic-do-not-call jplist-topic-Ken-Sponsler 0 358432 358432 William E. Raney, Partner – Copilevitz & Canter, LLC I’ve been on the frontlines of TCPA lawsuit defense and compliance for nearly 20 years. I marvel at how the statute intended to provide $500 (up to $1,500 for exceptionally bad situations) to consumers, per illegal phone call received, has morphed into a weapon misused by class action plaintiff attorneys to potentially devastate companies with multimillion dollar damages. The $500 per illegal call became thousands per call when individual plaintiffs added in additional violations, and it ultimately became millions per call when the class action bar discovered the statute.

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4 Article-Article jplist-topic-safe-harbor jplist-topic-compliance jplist-topic-Ken-Sponsler 0 358431 358431 Read the Safe Harbor Checklist

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5 Article-Article jplist-topic-Article jplist-topic-texting jplist-topic-compliance 0 358429 358429

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